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Customer Charter

100% Freshness Guarantee
Call us at (603) 2284 7808 or write to us at [email protected] within 24 hours of receipt of your bouquet, and we will make an exchange no questions asked.
For non-perishable products, contact us within 48 hours of receipt. 

100% Delivery Guarantee
At FarEastFlora.com, we guarantee that the flowers will be delivered the same day if the orders are made within the stipulated time frame.

If the delivery is not made within the hours requested, FarEastFlora.com will send a complimentary bouquet to the recipient you designate.

FarEastFlora.com will not be liable for any damages arising directly or indirectly from the late delivery or non-delivery of orders under any of the following circumstances:-

1. The recipient was not present at the address given within the hours during which delivery was requested.
2. Incorrect address was provided.
3. No such person was at the given address.
4. No valid contact number was provided for FarEastFlora.com to reasonably attempt to contact to recipient to make delivery.
5. For all orders of orchid gift boxes, FarEastFlora.com is not able to guarantee successful deliveries with full refunds or free deliveries due to stringent custom control measures.