Our substitution policy is based on 2 simple criteria:
Get there on time
Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy etc. Our florists will substitute a similar element of equal or greater value.
Make it fresh and beautiful
We use only the freshest of flowers and so will make substitutions depending on seasonal availability.
In single-variety arrangements, variety will take preference over colour. For example, if we are out of 'yellow tulips', we will substitute another colour of tulips, not another flower.
When substitution is necessary, our professional florists will ensure that the 'look and feel' of the arrangement will be maintained, with our florists paying special attention to overall shape, size, style and colour combination.